CASE STUDIES

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INDUSTRY: FINANCIAL SERVICES

Exploring service delivery pain points and delights

Client: Leading Financial Services Company

Industry: Financial Services

Reasearch Method: Qualitative Research

A Leading Financial Services Company targeted client volume growth by implementing an “Ease of Doing Business” pillar in its operations. Over the course of the research, Curiosity identified specific pain points present in the process and arrived at a common understanding of service delivery pain points across different stakeholders.