Development of Doctor Scheduling App

Client / Company: Healthcare Company
Industry: Healthcare
Research Method: Contextual Research

Objectives and Methodologies

A Healthcare Company tried to think of ways to innovate medical consultation systems to make it easier for patients to manage their relationship with their doctors. Working with a developer, they conceptualized a free mobile Dental Scheduling App for Dentists, Secretaries and Patients. Curiosity was tapped to support this initiative by applying design thinking framework to fine-tune the concept and evaluate the early prototype.  The team explored doctor-clinic secretary-patient relationship dynamics through one-on-one interviews and gathered inspiration to translate offline values and practices into a digital platform. Iterations of the app were then subjected to several stages of concept testing, usability testing, and beta testing in order to achieve the optimal User Interface.